A leading home goods brand specializing in high-end and high consideration offerings including furniture, traditionally made rugs, and decor sought to change up their customer acquisition strategy. The brand recognized that their $500+ average order value was impacting their customers' consideration cycle, making it especially costly for them to acquire customers through traditional pay-per-click. The brand realized they needed to be analyzing their entire customer journey - to see which channels are the best at driving revenue for every stage of their funnel.
Incrementality, attribution, and channel spend efficiency were all prioritized challenges for the home goods brand to tackle. In an environment where efficiency is an increasingly important focus, brands have looked to third-party attribution platforms like Northbeam to gain a more honest view of how their investments in various channels are performing and decide on future optimizations with first-party data.
The home goods brand turned to Wunderkind to scale their abandonment email program from a low-revenue driving tactic to a top revenue channel, and leveraged Northbeam to reach an unbiased measurement of Wunderkind's performance relative to tried-and-true acquisition channels. With Northbeam's multi-touch "Clicks Only" attribution model, the brand was able to analyze their data while accounting for other vehicle style touch points (i.e. touch points reliant on other marketing touch points that are being paid for such as direct visits and paid search). This deterministic model provided the brand with a "Full Impact" measurement of Wunderkind as a high-performing channel.
Wunderkind's tech and services helped the home goods brand surge from $8.6 million to $32 million in revenue, with a 5.6x Marketing Efficiency Ratio (MER). Thanks to Northbeam, the brand clarified spending efficiency, distinguishing the impact of Wunderkind's effective channels from less useful top-of-funnel expenses. Northbeam's attribution model also showed Wunderkind drove 240% the Return on Advertising Spend (ROAS) efficiency of Google for New Customer Revenue. In comparison to Meta, Wunderkind drove 1,483% the ROAS efficiency for New Customer Acquisition while achieving the same scale of New Customer Revenue but at 6% the spend. With Northbeam's guidance on revenue strategies, the brand focused on their customer journey, achieving steady profits while optimizing marketing investments.