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Wunderkind AI Decisioning

Intelligence that determines the next best action—automatically.


Wunderkind’s AI decisioning continuously evaluates identity, intent, and behavior to determine how, when, and where to engage each customer. Instead of relying on static rules or manually maintained journeys, decisioning adapts in real time—powering more relevant experiences, stronger performance, and less operational work.

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The AI Impact

Smarter decisions. Better outcomes. Less manual effort.

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Smarter Audience Creation

Identify high-probability customers and segments based on predicted intent and behavior.
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Optimized Customer Experiences

Automatically determine timing, channel, and content for each interaction.
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Accelerating Content + Creative Decisions

Apply intelligence to copy, offers, and product selection without manual testing cycles.
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How it Works

Decisioning replaces rules with continuous evaluation.

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Ingest identity and behavioral signals Analyze activity across sessions, devices, and channels.

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Apply AI models to evaluate intent and likelihood

Predict purchase propensity, product affinity, and engagement probability.

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Determine the next best action

Optimize timing, channel, and content for every interaction—automatically.

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What it Enables

  • Optimize send timing and channel selection automatically
  • Personalize product recommendations based on live intent
  • Prioritize high-value opportunities without manual segmentation
  • Reduce reliance on static journeys and rule maintenance
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Key Decisioning Capabilities

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Precision Segmentation

Automatically identify and surface high-probability audiences based on predicted behavior
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Purchase Propensity Modeling

Predict the likelihood to convert and dynamically prioritize high- and low-intent customers.
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Product Affinity Modeling

Analyze behavioral signals to uncover preferences and power more relevant recommendations

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AI-Driven Product Recommendations

Delivers highly personalized product selection and cross-sell strategies informed by intent

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Brand-Aware Content Intelligence

Apply brand guidelines (logos, colors, tone) to ensure personalization stays on-brand at scale.

“Wunderkind’s AI decisioning takes the guesswork out of when and how to reach shoppers—optimizing both timing and channel automatically and driving stronger engagement than classic journeys.”
Erin Pepe,VP of Digital and Customer Experience at SMCP
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